Your Campground Master license includes support by phone or E-mail, 7 days a week.
Campground Master is so self-explanatory that our customers quickly
learn to use the software on their own by experimenting or reading the documentation, and thus require very little help from our support team.
Therefore we're able to offer technical support for issues that aren't easily resolved by the documentation without charging a
high annual fee.
We don't use impersonal automated "support tickets" here -- it's all personal, one-on-one support whether it's by phone or E-mail.
Phone support is available from 8:00AM to 5:00PM (Arizona time), Mon-Fri. Weekend phone support available for emergencies or by special request, availability is not guaranteed.
E-mail is checked regularly, even on weekends, so you're more likely to get a weekend response by E-mail.
1-913-522-0717 (8AM to 5PM Arizona time, Mon-Fri).
Weekend phone support available for emergencies or by special request, availability is not guaranteed. Tips for calling support
Finding Answers to Your Questions
We have a variety of resources to help you find your own answers to support questions.
If you have pre-purchase questions then we suggest checking the Buying Guide first,
which has answers to most of the questions people ask before purchasing.
Our newsletter also serves as a knowledge base resource.
For a reference to common support issues and their answers, see the
If you're not receiving our newsletter, be sure to subscribe with your current E-mail address. You're welcome to
subscribe even if you're not a customer!
Your software has the complete user's manual available through the Help / Help Topics function. However
you may find more up-to-date information and tutorials on our web site.
Software Manual on the web
We also have documentation for previous versions, and release notes for each version, in case you need
to know what has changed.
"Once again, I can't thank you enough for your outstanding support. I know I've said this before, but truly your
response time is amazing...
You really have a great product. I can't say enough about it!"