Updating a Customer's Rig Size, etc.

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Q: I have noticed on several occasions if a regular customer trades in for a new RV size, I will update the record for his RV size but any future Confirmations still show the old RV size.

 

A: There are 2 different places for Rig Size -- Customer Details (the Customer's information used the "next time"), and Reservation Details / Preferences (specific for that reservation, in case that customer doesn't always have the same rig).  If you change it in the Reservation (either through Reservation Details or the New Reservation dialog), that does not automatically change the Customer Details.  So be sure you also update Customer Details so the new size is used automatically for future reservations.

 


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