Checking out with a balance (to get them out of the way)

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Q: When someone leaves owing a balance or has a refund coming, how can I check them out of the space so I can put someone else there? I don't want to zero the account out until the last transactions have been made in order to keep the shift report right.

 

A: You don't actually have to do a "check out" in order to put the next reservation in the site or check the next one in (though there may be warnings or restrictions based on the operator's Access Level).  Of course if they leave before their scheduled date and you need to get them out of the way, then you should adjust the Last Night accordingly for when they actually left so that someone else can be put on the site.  (I assume you know that if someone is departing on the morning of the 4th then their Last Night should be the 3rd, so the next reservation can start on the 4th.)

 

Either way, you can just leave them Checked In until it's settled.

 

If you really do want to show them as "Checked Out", whether you expect payment for them or not, see this updated article in newsletter 36.

 

 


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