Changing the customers in group reservations

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Q: After I make a group reservation (or any reservation for more than one site), how can I change the customer information for one site without changing it for all of the others?

 

A: They need to be "non-synchronized" in order to have different customers, which will also separate the billing.  The primary way to correct this is to use the "Change to a different customer" button under the Reservation Details.  This allows you to select or add a new customer for that site's reservation, and will automatically make it non-synchronized.  If the reservation is a "Group" type, there will be a shortcut to this function ("Change customer") on the right-click menu.

 

Note that you may need to go into the Transactions of each reservation afterwards to actually correct the charges (depending on your auto-rates options), and possibly transfer a portion of the deposit or payment to the other customer's reservation.

 

You might also consider making future reservations as non-synchronized to begin with.  To do this in the New Reservation dialog, uncheck the "Synchronized with" box before adding each site.

 


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